Privacy policy

Lekker Lunch ("we", "us") runs this online store from Pretoria, Gauteng, South Africa. We respect your privacy and handle your personal information in line with the Protection of Personal Information Act (POPIA). This policy explains what we collect, why, and what your rights are. Our store is powered by Shopify.

Information we collect

Contact details: your name, email address, phone number, and billing and delivery addresses.
Order and payment information: what you buy and your transaction details. Card payments are handled by Shopify and its payment partners, and we do not see or store your full card number.
Messages: anything you send us when you contact us for support.
Device and usage information: your IP address, browser and device type, and how you use our website, collected through cookies and similar tools.

How we use your information

To process and deliver your orders, handle returns and refunds, and give you support.
To run, secure and improve our website, and to prevent fraud.
To send you marketing emails or messages about our products, but only if you have agreed to receive them. You can unsubscribe at any time using the link in our emails.
To meet our legal obligations.

Who we share it with

We only share your information with people who help us run the store, and only what they need: Shopify, payment providers, couriers and delivery partners, and email, analytics or advertising tools. We may also share information when the law requires it. We do not sell your personal information.

Our relationship with Shopify

Our website is hosted by Shopify, which collects and processes information about how you use the store in order to provide and improve its services. Shopify and its service providers may process data in countries outside South Africa. To learn more, see the Shopify Consumer Privacy Policy.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how our website is used. You can control cookies in your browser settings, but some parts of the store may not work properly without them.

Security and how long we keep information

We take reasonable steps to protect your information, but no online system is completely secure. We keep your information only for as long as we need it to serve you, to meet legal and accounting requirements, or to resolve disputes.

Your rights

Under POPIA you can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it for marketing. You can also object to us processing your information. To make a request, contact us using the details below. We may need to confirm your identity first.

If you are unhappy with how we handle your information, you have the right to complain to the Information Regulator (South Africa) at inforegulator.org.za.